Ticketing, Cancellations, Returns & Refund Policy
A. Ticket Policy
Ticket orders and reservations for dated and timed events (i.e. seating, workshop, film, concert and performance events) are NON-REFUNDABLE and NON-EXCHANGEABLE. If you cannot use a ticket for an upcoming concert, we would genuinely appreciate it if you are able to donate your ticket back to the Museum of Making Music for potential resale. Tickets may be donated back to the museum anytime up to 24 hours in advance of an event by calling (760) 304-5844 (earlier notification is better!). We are unable to accept any tickets for tax deduction purposes after a concert has begun or passed.
B. Membership & Museum Admission
If you are not completely satisfied with your museum membership, please contact 760-438-5996, ext. 220 to cancel you membership anytime prior to your expiration. Membership refunds may be subject to pro-rated amount. Undated Museum Admission ticket orders may be refunded in full at anytime prior to use.
C. Physical Merchandise
If for any reason you are not completely satisfied with your purchase, we will gladly accept a return for exchange or for refund (less the cost of shipping), provided the item is returned within thirty (30) days from the date of shipment. Receipts must accompany all returns.
1. Cancelling a Merchandise Order
If for some reason you place an order and suddenly decide to cancel before your order has been shipped and/or processed, please contact us at 760-438-5996, ext. 219 and we will cancel your transaction at no cost to you.
2. Damaged Merchandise
3. Returning Merchandise
Refunds will be processed as a credit to the credit card used at the time of purchase. No refunds will be provided in the form of cash or in any other currency besides U.S. funds. All refunds will be made to the "Bill To" address used when the order was placed.