Store Policies

Cancellations, Returns & Refund Policy

A. Cancelling a Dated Event Ticket Order
Ticket orders and reservations for dated and timed events (i.e. seating, workshop, film, concert and performance events) may be cancelled and refunded in full anytime prior to 2 hours before the listed start date and start time of the event.  After such time, tickets sales are considered final and no refunds will be offered.  To cancel your ticket order/reservation, please contact 760-438-5996, ext. 219.

B. Membership & Museum Admission
If you are not completely satisfied with your museum membership, please contact 760-438-5996, ext. 219 to cancel you membership anytime prior to your expiration.  Membership refunds may be subject to pro-rated amount.  Undated Museum Admission ticket orders may be refunded in full at anytime prior to use.

C. Physical Merchandise
If for any reason you are not completely satisfied with your purchase, we will gladly accept a return for exchange or for refund (less the cost of shipping), provided the item is returned within thirty (30) days from the date of shipment.  Receipts must accompany all returns.

1. Cancelling a Merchandise Order
If for some reason you place an order and suddenly decide to cancel before your order has been shipped and/or processed, please contact us at 760-438-5996, ext. 219 and we will cancel your transaction at no cost to you.

2. Damaged Merchandise
If your order is damaged when you receive it, it is most likely the result of a shipping accident.  Please contact us by phone 760-438-5996 ext. 219 or e-mail ( This email address is being protected from spambots. You need JavaScript enabled to view it. ) within 24 hours of receipt to discuss the return and replacement of the item.   If your order is delivered to you with obvious damage to the shipping container, please do not open the package.  You may refuse the package and have the carrier return the package to sender.  Please call 760-438-5996 to arrange a replacement shipment.  If damage to your order is discovered after the package has been opened, please contact us within 24 hours of receipt.

3. Returning Merchandise
To return an item you must call us at 760-438-5996, ext. 219 or send us an e-mail ( This email address is being protected from spambots. You need JavaScript enabled to view it. ).  Unsolicited return shipments may take longer to process.  A returned item must be included in the original packaging it was shipped and with all accessories included.  If it is not returned with packaging and accessories then the return is subject to a 10% restocking fee.  Be sure to specify the reason for the return, and what action you would like us to take: free replacement (if applicable) or refund.  You are responsible for all return freight and insurance on returns and responsible for any damage in transit for the return. We suggest that you pay insurance on items being returned and that you use a traceable delivery method, such as UPS or Fed-Ex. Any freight claims for damage on return shipping will be the customer’s responsibility.

D. Refunds
Refunds will be processed as a credit to the credit card used at the time of purchase. No refunds will be provided in the form of cash or in any other currency besides U.S. funds.  All refunds will be made to the "Bill To" address used when the order was placed.

Shipping Information

United States:
We ship most orders through the United States Postal Service (USPS).  In-stock items are normally shipped the next business day.  Please allow 7-10 business days to receive your item(s).

Canadian & Mexico Orders:
All shipments to Canada & Mexico are sent via United States Postal Service to Canada. Please allow 2-3 weeks for delivery.

International Orders:
All international shipments are sent via United States Postal Service.  Please allow 6-8 weeks for delivery.